Service Solutions

From dedicated service coordinators to field service engineers across the United States, our service team is ready to serve you.

Placing a service call for imaging equipment should be simple and stress-free. Our team offers a variety of options to serve your needs best.

Need immediate service? Call 877-733-7142
 
Request a Service Quote

 

 

  • Parts Coverage: Our service agreements include access to our in-house inventory of over 35,000 fully-tested replacement parts, which are shipped overnight to ensure you are back up and running as quickly as possible.

  • Labor Coverage: Full-service agreements include all labor hours required to resolve equipment issues.

  • Travel Coverage: Travel expenses such as gas, lodging, and hours on the road are included in full-service agreements.

  • Nationwide Coverage: We can service equipment anywhere in the United States, including Alaska and Hawaii.

  • Qualified Engineers: We have a network of qualified engineers located across the country to minimize travel time and maximize uptime.

  • Modality Coverage: We service all modalities, including MRI, CT, and others.

  • Preventative Maintenance: Regular maintenance visits are scheduled to keep your system running efficiently and resolve emerging issues before they cause major problems.

  • After-Hours Service (Optional Upgrade): This optional upgrade offers access to engineer service after regular business hours and on weekends.

 

  • Preemptive Diagnoses: Our low-cost service offering includes preemptive diagnoses to help save you money by identifying and addressing potential issues before they become more serious.

  • Frequency Options: You can choose to have quarterly, semi-annual, or annual preventative maintenance (PM) visits to suit your needs and budget.

  • Service Window Visibility: With our service, you have full visibility into the status of your equipment service via our Service Window platform.

  • PM Visit Components: PM visits on your system throughout the year include internal and external cleaning, mechanical, diagnostic, and performance testing, and calibration to OEM specifications to ensure optimal performance.

  • Flexible Service: Our service is available on an as-needed basis, with no contracts or monthly payments required.

  • Coverage Issues: If your current service company tells you that a certain repair or issue is not covered or will be expensive, we offer an alternative solution.

  • Deinstallation/Relocation: If you need to deinstall or relocate your equipment, we can provide the necessary service.

  • Equipment Upgrades: If you are interested in upgrading the electronics of your MRI, we can assist with that as well.

Remote DIagnostics Security (2)

Increase Uptime With Accurate System Diagnoses

Remote diagnostics allows your service logs to be seamlessly and securely transmitted from your facility to our expert engineers to diagnose system errors accurately and in a timely manner.

Remote DIagnostics Security (1)

Keep Patient Data Safe with Secure VPNs

Our robust security measures protect your data, ensuring its inaccessibility to anyone beyond the connection. We proactively mitigate any potential PHI risks, upholding HIPAA compliance at all times.
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