Why Buy Parts from Block Imaging?

Do any of the following scenarios sound familiar to you and your team of engineers?  

You need to order a part but you’re sick of chatbots on websites and automated phone menu options. You just want to talk to a real person to figure out what you need for your system, how much it costs, and how you can get it. And you need to know that information ASAP. 

You ordered a part, but it arrives in poor condition, whether it's disappointingly used-looking to not able to work at all. And now you’re in a lengthy exchange with the parts vendor that you think didn’t do their due diligence in refurbishing it well. 

You ordered a part but its shipping can’t be used to exchange the one you currently have so you have to add an extra item on your to-do list in order to send your old part to a parts vendor. 

We understand the hoops you already must jump through to get your medical imaging equipment up and running again. We’re here to make the process better because we believe that you matter, and your patients matter.  

Read on to see what happens behind-the-scenes after you submit or call in a request for a part to our Parts Team. Consider it a marriage between our fulfillment process and our beliefs about what our customers need. 

• How we fulfill your parts requests at Block Imaging
• How we prioritize both speed and quality at Block Imaging 
• How to contact us for parts requests, service calls, or tech support 

Note: Block Imaging provides refurbished equipment and parts. You can read about it in detail below or reach out to our sales team to learn more about how we can help improve diagnostic imaging. 

How we fulfill your parts requests at Block Imaging 

After you submit a request for a part, it goes into our queue. Our team of dedicated customer service representatives will grab your request and process it from start to finish. You can expect to hear from someone pretty much right away, who can tell you if we have it in inventory, if we’re going to be looking for it through our partners, or if it’s not available at all.  

Our crew is dedicated to processing all those requests from 8am to 8pm EST. We also have an on-call crew who is available to help after hours and on weekends. 

If you order a part that is ESD sensitive, we put it in a static bag. It will stay in that static bag once it goes into the box, which acts like a vapor barrier for any dust or moisture that could possibly damage the part on its journey to you. 

Before we ship, we give the part and packaging a final visual inspection. We take photos of all the parts, both to hold ourselves accountable and provide you with the most accurate assessment of the parts. That way, if there was any issues or areas where we can get better in packaging and shipping, we can go back to those photos and identify areas of growth for our packaging team. 

Not only do we want the part to arrive safely, but the unboxing experience is also important. Equally important is how easy it is for the person onsite to get the part returned to us. It’s as simple as putting the exchange part back into the box and attaching the provided return label.  

We have a large, dedicated team who process requests, and they prioritize based on who the customer is, where the customer is, and how we can best support getting them back up and running.  

How we prioritize both speed and quality at Block Imaging 

We understand that we're playing a part in possibly saving somebody's life. As a result, we believe that the quality of the parts we ship are just as important as the speed of shipping – they go hand-in-hand.  

When calibrating those results, we also understand that it’s a delicate balance. Our goal is to work as quickly as possible to deliver each part in excellent condition. 

Because of this, we're constantly evolving our processes to reach both goals of speed and quality. One without the other is unhelpful to our customers. It also doesn’t fulfill our mission of working from the belief that our customers and their needs matter.  

Our customers need a team that is focused on understanding that they have a system that's down, and until that system gets back up, they are not able to take care of their patients. Without this understanding, financial and clinical complications are bound to arise. 

If you want to be taken care of, start to finish, in your purchasing of parts journey, Block Imaging is here to help you in that process. 

How to contact us for parts requests, service calls, or tech support

Our Parts Team is here to ensure fast and reliable delivery as well as quality assurance by taking care of parts requests and service calls. Our phone lines are active from 7:00am - 8:00pm EST and we have 24/7 after-hours coverage. 

• Phone:  877-621-2887 

• Email:  parts@blockimaging.com 

We hope that you found this guide helpful! For more medical imaging resources, check out the Block Imaging Learning Center.